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Rest in peace, Bonid. [caption id="attachment_1127" align="alignleft" width="432" caption="Rest in peace, Nid. "][/caption] This afternoon, I finally paid for the flu vaccines the family and Anne will have. But with a heavy...

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Not-so-Fair-Use of our family photo I first posted the above photo in my then Wordpress-hosted blogsite before I migrated to this self-hosted site. I posted this photo taken by our friends because I found this and the others too nice not...

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Please allow me to continue where I left off in yesterday's post. This time though, it will just be a narrative report  (heheh) of what happened after my dearest hubby surprised me and made me cry a river...

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Seven years into our marriage, eight years of togetherness, really, if you will count the one year we were a couple, or even fifteen years if we will consider the time we were introduced to each other,...

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What is more fun in the Philippines? At dahil uso na rin lang naman ang gumawa ng mga kung anik-anik tungkol sa hashtag na ItsMoreFunInThePhilippines, I made some myself. Dami pa kong gustong gawin pero ito lang muna:     ...

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Rest in peace, Bonid.

11

Category : family, musings

Rest in peace, Nid.

This afternoon, I finally paid for the flu vaccines the family and Anne will have. But with a heavy heart, I had to, again, finally erase your name from the form I was submitting. I tried to put it off maybe because I did not want to face the truth that you are already gone.

 

I remember a few days ago when I sent Anne a text message asking her if you two would like to have anti-flu shots like before. And like before, she said yes. After all, we all need this, don’t we? So I printed the form and inked all our names on it. Five of us in the family, and on the last two lines, your, and anne’s names.

 

Fast forward to that fateful Friday night when Bong and I went home and we noticed your absence in the house. Anne was doing the payroll when I asked where you were. She said you hadn’t called since early afternoon when you promised her you would, as you have done for so long. I knew right then and there that she was worried but she did not want to magnify her worries by verbalizing it. Realizing her worry, however, Bong offered to help Anne locate you. We all agreed it would be best for me to stay with the kids. But not a long time had passed when my parents came to our house asking where Anne was. I could sense the alarm and fear in Papa’s voice when I asked him what was wrong. He told me that shocking, unbelievable news that you were gone. How, I asked him, did he know that? He said it was Anne who called him, albeit hysterical, to tell him they found you in your apartment. Alone. Unmoving. Devoid of life.

 

I immediately dressed up, woke the two Ates up so they could sleep with the two kids who were still awake at the time. It was barely eleven pm when we all left for your apartment. I was silently uttering prayers in my mind, and even bargaining with God to just make you well and we will all do everything to make things better for you. I was, in my heart, hopeful that there was still a chance we’d be able to rush you to the hospital so doctors could attend to you and save you. But in my heart, too, I knew that familiar painful, heart-wrenching feeling that there was no turning back. Because if there were still a chance you were still alive, they would have already brought you to the hospital.

 

What followed was like a scene in those drama movies that I didn’t particularly like watching. After all, barely 14 years ago, I discovered my own brother Lon, slumped on the floor of his room, lifeless. Seeing Anne hugging your lifeless body was just too surreal. I knew I would be grieving not just for you, but for my dear sister who you knew I love to pieces.

 

I went inside the room to be with Anne. We were both crying loudly, unable to contain our anguish. So many questions were running through my mind. What happened? Why did you die? Why couldn’t you wait for us? Why didn’t you tell Anne you didn’t leave the house earlier? Why God, why Onid? He was one of the most decent guys I’ve known and most importantly, I’ve never seen anyone love my sister this much. Why did you allow him to die? Why did you do this to us? You knew he wasn’t just somebody. I treated him like my own brother, after my very own left us. How could you have allowed this to happen to someone so dear, so young, so full of dreams, someone who never lifted a finger to hurt anybody?

 

The next scenes were just as painful…waiting for your family to arrive from Quezon City, the funeral parlor people getting your body and bringing you to the funeral parlor itself, trying to comfort Anne alternately and knowing how hard it is because I was, myself, grieving; Having to fill out that sheet of paper so the attendants could put the same information in your death certificate, going home with Anne, Bong and Ninang Mileng to get the clothes that would be put on you, going back to the funeral parlor, deciding with mommy and your family what coffin you would be laid in, and finally going home again with your family as we waited for the funeral parlor to let us know when you will be ready to be brought home to Baesa, a place you wanted to avoid so much because of the painful memories it brought you.

 

Looking back, your very sudden death brought the same anguish I felt when Lon left us.

 

Gusto kong sabihin na ang daya daya daya mo. Magpapaturok pa tayo ng flu vaccine e. Maghahanap pa ako ng seat sale sa mga airline companies para makapunta tayo ng Boracay. Napansin mo ba na kahit ang dami dami at sunod sunod ang mga seat sales ng eroplano, hindi ko mapindot pindot yung buy button kasi hindi makapagbook nang maramihan? Ako naman ang unang unang nalulungkot sa thought na di ka makakasama dahil nga limitado lang ang pwedeng magpabook. Kaya wag na lang. Gusto ko kasi maisama kayo ni Anne kung san lalakad ang pamilya. Magluluto pa ako ng ground beef with ubod spring rolls, tuna pasta, chicken fillet dishes, ginatang kalabasa at sitaw at daing na bangus. Magvivideoke pa tayo kung saan sasabihan mo ako nang bakit ganyan kaganda ang boses ko to which I would just reply with a smile. Magkakampihan pa tayo sa Ginebra habang magkakantyawan kayo ni Bong dahil kampi naman si Bong sa BMeg. Tatawagin pa kitang panget at sasagot ka naman ng “hindi ako yun!” kahit na yun naman palagi ang bati ko sayo. Magpapacarry pa sayo sina Jem at Cassie at sasawayin pa kita dahil mas mabigat pa yung dalawang bata kesa sayo. Pasasalubungan mo pa ako, si Anne at Kara ng Magnum at pagkatapos kong dali-daling kainin yung share ko, pagagalitan kita kasi di mo ako dinalhan ng pasalubong. Tatawa-tawa kang magsasabi nang, “next time, dadalhan na talaga kita,” kahit na ako nga ang unang una mong inabutan ng pasalubong mo. Aasarin pa kita nang maraming maraming maraming beses at tatawa ka lang nang tatawa nang maraming maraming maraming beses din kasi alam na alam mo namang lambing ko lang sayo yun. Dahil ang totoo, pag may problema kayo ni Anne, ako ang unang unang naaalarma. Ako pa nga ang humihingi ng paumanhin sayo at nagsasabing pagtitiyagaan mo ang kapatid ko kasi kahit anong mangyari, mahal natin siya pareho. Sasabihin mo pa saken na oo, alam mo naman yun at mahal na mahal mo rin siya. Atsaka sa birthday mo, reregaluhan pa kita at ipaghahanda katulad nung ginawa natin nung huling birthday mo. Kasi hindi ko pala nasabi sayo, hindi na kapatid ang turing ko sayo. Para na nga kitang anak dahil sa lahat halos ng mga plano ko, pag kasama si Anne, hindi pwedeng hindi ka kasama.

 

There are still so many things we could have done together. You’d have married Anne and I would gladly arrange things for you. You wouldn’t have to pay for a choir or a wedding singer because aside from a wedding coordinator, you would have me as a wedding singer, too, aside from Bong who would gladly step up to the plate. And I know, Bong and I would be there every step of the way for you as you build your life together.

 

But all these are water under the bridge now that you are no longer with us.

 

On that first night when we held the wake for you, I missed you more because I saw how your relatives, the Santiagos and the Ignacios, took care of Anne. All of them knew her, and all of them obviously love her. It was something I regretted because how could that still continue when the very reason for that happening has already left us? The pain was too raw, too felt, too difficult to bear, especially because all of us were grieving for one person, for you. I did not know all of your relatives but I shared their grief because in the very short time we knew each other (yes, almost three years is still very short) you became a family to me. And I regretted that I did not come to know your beautiful clan early on. We’d have sung together, told stories together, enjoyed things together. I would have wanted so much to know  them more because in them, I knew I would see more of your goodness.

 

I honestly don’t know how to help Anne get through each day knowing how much she misses you. I’ve told Bong and other people before, that your passing makes it doubly hard for me to go on because while I am grieving your passing, I am also grieving for my sister who has practically lost everything she cared about. It’s easy to tell her that she still has us, her family, but it was you her life revolved around. For days, I had been praying to God to just give me the wisdom to make sense of the many questions she asks because I ask the same questions myself. When someone has left us, it really is difficult to understand why that should happen.

 

But then, I also know how much you have suffered, how much you’ve given without waiting for anything in return, and these thoughts allow me to just accept this sad fact, thinking, hoping, praying, that you are finally at peace.

 

Rest in peace, Nid. And like your family and relatives, I shall await our next meeting on that glorious Resurrection Day.

 

 

 

 

 

 

 

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Not-so-Fair-Use of our family photo

39

Category : family, life outside work, musings

I first posted the above photo in my then WordPress-hosted blogsite before I migrated to this self-hosted site. I posted this photo taken by our friends because I found this and the others too nice not to post, and because that photo shoot one hot and humid day in April 2009 turned out fun for all of us. (Blogpost here.)

Imagine the shock, when almost three years after that, one of my officemates, whose daughter is on her first year in college at the prestigious University of Santo Tomas and who happens to be friends with my Ate Kara, saw this same photo in the book her daughter uses for her Theology class. When she described what she saw to me, I knew right then and there where the culprits got this photo. From my blogsite. My officemate asked me if I knew this and I said no. To the best of my knowledge, no one from any publishing site asked my permission to use this photo. So I asked her to bring the book to the office the following day so I could see it. And here’s what I saw:

 

 

Cover of the UST Book used in the Theology subject

 

Hello Publishers, I should write you, you know!
look ma, stolen photo!
credits page

 

I know books aren’t made overnight, so I was just wondering who gave the author and publishers the right to steal this photo from my site and use the same in their book. Granted they printed the source of the photo, and they will very surely hide behind that really nicely-crafted Fair Use policy in the Intellectual Property Code of the Philippines, but still, Professor Fides Maria Lourdes F. Carlos and University of Santo Tomas Publishing House, how difficult was it for you to reach me? If you had any sense, you would have at least left a comment in my old site asking permission to use this photo in your nice book. That would have at least given me the right to refuse if I wanted to and it would have again given you time to look for another photo to publish.  Moreso, it probably would have been ok if you used this and made the book available for free to your students. But no, you used the photo in your book and sold the book to your students.

I remember, too, that the Fair use policy, to my uninitiated mind, also states that merely using the work of another, in this case our family photo, constitutes infringement of copyright unless you print the source and the author’s name. And since you stole the photo, you could just print the source, but not name the author, couldn’t you?

Oh, and you have the right to lecture your students on Sacraments. How about teaching them about Ethics, too?

I have high respects for UST, in fact, it was one of the schools I wanted to go to in college but I decided on UP because well, it’s much cheaper to study in UP. But if the author and the publishers still have any sense of decency, I hope they would do right and approach me. It’s not as if I live in Mars, you know.

<3 <3 <3 part 2

29

Category : musings

Please allow me to continue where I left off in yesterday’s post. This time though, it will just be a narrative report  (heheh) of what happened after my dearest hubby surprised me and made me cry a river on the morning of Valentine’s Day.

The very nice three yellow roses from my Hubby

The day turned out very well that by the time my work was done (actually that was because Ate Kara had already arrived at Festival Mall and I was to meet her since I couldn’t let her stay there alone. She may be taller than me but she is still only 14 so there is still this fear that some bad stranger would walk up to her and do something to her. Yeah, Taken, that’s how paranoid you have made me), I knew nothing could go wrong, ever.

Anyway, we went to the newly-opened Jack’s Loft-My Thai-Pho Hoa restaurant in Festival Mall (I love that you get three restaurants in one. Maybe that’s why ever since it opened, it’s always been full of patrons even on ordinary days, something that has never  happened to its past occupants) for dinner. It was there that Bong met us.

After dinner, we made our way to Bellevue Hotel for the solo concert of The CompanY titled “A Lighthearted Valentine with The CompanY.” Before we proceeded to the Grand Ballroom, I filled out the raffle portion of the ticket hoping we’d win one of the prizes at stake which included a stay in the hotel for a night and buffet for two at the Cafe d’Asie (which is one of my fave buffet places. Love, love, love it!)

Once inside the Ballroom, we seated ourselves. Good thing that the seats Bong got for us were near enough the stage. There were also two big monitors at both sides of the stage so you would still be able to see the performers even if you were seated far from them. Philippine Idol Raymond Sajor,  opened the show, and man! What a voice! He sang three songs, but before his first song was over, I got a text message from an unknown number. It said that, miracle of miracles, I won in the raffle draw, a gift certificate for a lunch or dinner buffet for two at Cafe d’Asie. Haha! You know how they say that bad luck comes in threes? I’d say good luck came in threes for me at the time. My husband serenaded me with a song he composed for me, I received flowers from him, and then, this.

The concert was really off to a great start so when Musical Director Beth Martin and the rest of the 4-man band came on stage to perform a jazzy overture of The CompanY’s hits, I almost had a hard time containing my giddiness. After that, one by one, the members of Asia’s Premier Vocal Group filed in. All of them, Moy, Annie, Ces, Sweet and Jay were so full of energy I couldn’t understand for the life of me why a lot of those who watched wouldn’t at least sway to their music. Oh well, to each his own, I guess. They did love songs, mostly those that they have recorded in the past, and other fun and upbeat numbers. Standouts for me were their renditions of “Take A Chance on Me” which is included in their Group Hug album (I swear, I can still hear Moy in my mind), the classy Bad Romance which was soooo funny, and the vocal calisthenics they did with their version of BEP’s “My Hump,” another ultra funny number.

Towards the end of the show, they started thanking the sponsors and it was Moy who produced a small piece of paper and told everyone that he received a message earlier, to which the others, in unison, asked if it was through Friendster. Haha! Moy said, in jest, that no, he received it through his Easy Call. More laughter in the audience. (Those who don’t know what Easy Call is should just shut up because that would only magnify the fact that I am old. haha!) Moy then said that there was a request for him to sing a song from way back and that the request came from Bong-Bong Plata. Oh dear, I said to myself. That stunned me yet again. I thought, wait, my luck should have ended with that third surprise for the night from Bellevue, but then, I could already hear Moy saying that Bong-Bong requested a song to be sung for his wife Kaye. Yes, that’s me. Hihi! And the song was Sana Nga (Ikaw Na). They asked where we were and then there was the camera showing us on the big screens. Haha! After a few more greetings, Moy proceeded to where Ms. Beth Martin (on keyboards) was  and he sang the first few lines of this beautiful song that they recorded way way back in the 90s. Unfortunately, since this was an impromptu request, Moy couldn’t remember anymore much of the lyrics. At the time Moy was singing, Bong was telling me that this used to be his song for me, when we were still in college. Wow. There’s another, “Pag Nagkataon,” which he also asked Jay, in another message he sent to him, to sing. But it was Moy who obliged and that was just more than enough for me.

The show ended at around 11pm after which there was a meet and greet session. (This is actually one of the best things the group does after each concert– meet the people who attended their concerts, sign CDs and have their photos taken with them.) I’ve had so many photos taken with them but always, the fan in me can’t resist. So yes, the obligatory group photo was taken, courtesy of Ate Kara who didn’t want to be photographed because according to her, she didn’t look particularly pretty (although if you’d ask me, she is naturally beautiful whatever she does to herself). Prior to the photo op, Jay saw me and Bong, instantly recognized us from the people who were waiting to have their photo taken with them, and called my name. Sweet! He recognized us. Smile

 

with The CompanY and Daddy Bong after the “A Lighthearted Valentine with The CompanY”

 

After the photo was taken, I just thanked Moy profusely for that beautiful song. He apologized for not being able to sing the whole song as he hadn’t sung it for a very long time. He then told us that he had to look for the piano piece of that song so he could sing it during the concert. That really floored me because I know for a fact that the group has been busy with out-of-town engagements the weeks prior, and another major concert the previous night. But he was so generous that even if the song wasn’t included in their lineup, he still sang a part of it. Now, can anyone blame me for being a big fan of this group? When I thanked him again, he said I shouldn’t thank him. I should thank my husband, instead, for making it all possible.

Darn right, Moy. But you know what I realized, (and I apologize for this)?  The CompanY is, after all, not my biggest Idol. After everything you did, yes, Dad, you are truly my biggest Idol and I am, humbly, your biggest fan. But together, we might just be one of The Company’s biggest couple-fans. Smile

In closing, (parang speech lang na sinusulat ko no?) The song Sana Nga says,

Kung may mga labing
maaaring magsabing mahal ako
(minamahal kita, minamahal kita)
Sana nga ikaw (sana nga ikaw)
Ikaw sana (ikaw sana…) ang siyang
marinig ko (siyang marinig ko)

Kung mayroong pusong
pinakananais maging akin
sana nga’y ikaw
ikaw sana ang para sa akin


Dad, ako na nga yun. Yung mga labing nagsasabing mahal kita at sayo lang ang puso ko, dahil totoo, ako nga ang para sayo, at ikaw naman ang sa akin. <3 <3 <3

 

 

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<3 <3 <3

42

Category : musings

Seven years into our marriage, eight years of togetherness, really, if you will count the one year we were a couple, or even fifteen years if we will consider the time we were introduced to each other, I really thought there was nothing to be surprised about.

Even if we know we love each other, there are just so many things that can get in the way. Our jobs that take their toll on us, the responsibilities we have to be mindful of, the bills that need to be paid, the kids.

Not many know that before we got married, there was no romantic proposal whatsoever that would sweep me off my feet and cause me to say yes to you. There was nothing like that because thinking about it, you offered more than that. You offered me the assurance of a love that would last a lifetime. Yes, that life would not be without its own ups and downs, hits and misses and what-have-yous, but then, those things, without us knowing, would actually toughen and prepare us for this lifetime of togetherness.

Truth is, when I woke up this morning to your kisses, I just thought that those were the only things I would get from you. Kisses. I guess I had already forgotten how valuable those kisses are. I had already forgotten because I was too busy thinking of roses and cards and well, maybe, chocolates, even, that I wouldn’t be getting from you. Silly, right?

However, all those changed this morning. At a time when I really believed you didn’t have it in you to surprise me anymore, you changed that big time.

I didn’t have an inkling of what would happen in the auditorium. Apart from being asked to go there to meet my bestfriend who I thought was really there to do an ocular inspection of the place, there was nothing else in my mind.

When I was asked to sit in front to wait for my friend who I really thought just went out of the room, I heard a most familiar sound, and the melody of what would prove to be the most beautiful song ever written. When I asked what it was, I was told that they were “sound-checking.”

But when you finally came out of the stage holding a microphone, I realized I wasn’t looking at something ordinary. You know how it has been with me complaining you never sing for me, right? I mean, you have a magnificent voice and I just sometimes longed for you to sing to me, just like you did when we were wed. I realized this morning that that has changed forever. You did not just sing for me, you wrote that song for me. How can someone be that lucky, huh?

I wanted to record a video of you singing that song with all your heart, with that beautiful, wonderful voice of yours, but how could I when I couldn’t anymore hold my phone properly because I was also busily brushing away tears. Even now as I write this, I still brush away tears, happy tears. (and btw, the roses have arrived. Big Smile )

I felt your love in your song…but moreso because I realized how much effort you put into it, having it arranged by our friend, rehearsing it without my knowledge, watching me day by day knowing you have something up your sleeve and not letting me know about it, asking my friends here at work to help you stage that wonderful concert just for me…I could only cry happy tears because of them.

When the song ended, and I collapsed in your arms, I hope you know that those tears which wouldn’t let up, were simply tears of joy because I realized that I am so much loved by you.

Thank you, dad, for opening up my eyes yet again to the many wonderful reasons why we are here together. (I realized, I’ve used wonderful a couple of times. Never mind that. I just feel, well, wonderful and loved, after all.) Forgive me if I don’t get to appreciate your efforts all the time. I am imperfect, you see. You are just magnanimous enough to see me otherwise.

And yes, I also believe that all your life it has always been me just as I know in my heart it really has always been you, too. If all these are not yet enough, I also want you to know that I love you.

———————————————————————————————-

I tweeted about this morning’s “show” but those who might have seen it might not have understood at all. I just said there that this is the best Valentine’s Day ever and that it was my husband, Bong, who made it all possible. He really did surprise me big time. To those who don’t know him, he is a superb singer. He sings in weddings (*wink* *wink*), and he composes songs. I know he has been longing to go back to composing songs but things happened. Our family happened, and he has less time for that, as a result. But this morning, with the help of my friends at work, he showed me again what a beautiful gift he has which I hope he will get to nurture some more.

Oh, and I hope, that like me, you are also having a very Happy Valentine’s Day!

 

 

 

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What is more fun in the Philippines?

40

Category : family, life outside work, Motherhood and parenting, musings

At dahil uso na rin lang naman ang gumawa ng mga kung anik-anik tungkol sa hashtag na ItsMoreFunInThePhilippines, I made some myself. Dami pa kong gustong gawin pero ito lang muna:

 

 

Breakfast food for dinner. More fun in the Philippines

Nung isang gabi, bigla akong sinumpong ng kagustuhang kumain ng sardinas for dinner.  Hindi naman ako naglilihi dahil kahit nung nagbubuntis ako e hindi nauso sa akin ang lihi lihi.  Pero kung bakit ba naman hindi ko pa naigigisa e natitikman ko na ang sarap ng ginisang sardinas. At para maging totoong breakfast ang dinner ko e binigyan ko pa siya ng partner: ang hot choco na ginawa ni Daddy Bong. Ito ay gawa sa tablea na freshly-made sa Batangas. Taga Batangas kasi ang father-in-law ko at galing sila dun. Smile

 

 

Feeding tigers. more fun in the philippines

This photo was taken during our trip to Tagaytay, sa Residence Inn Zoo in 2010, where for a fee, you get your photo taken while feeding kuning kuning a baby tiger. Since it was Ate Kara’s birthday and she wanted a photo op with the tiger, gora kami at isinama pa sa photo op ang pagkakulit kulit na si Jeremy, whose other hand I had to hold for fear na hahablutin na lang niya ang tiger. E pag nagkataon, baka kami ang maging merienda, dinner at midnight snack ni baby tiger. Smile

 

Getting sunburnt. more fun in the philippines

Hindi pa ba naman obvious na sobrang sunburnt/sunburned na dito ang bunso namin? masama pa ang loob nung pinaahon. This photo was taken in Panglao, Bohol when we went there in July. Smile This year, gusto namin silang madala for the first time sa Boracay. Good luck naman kung me murang plane fare papunta dun Smile

 

praying. more fun in the philippines

At dahil alam na ng lahat kung gaano kamaldita ang bunso namin, palagay ko maniniwala kayong lahat pag sinabi kong, Praying is really more fun in the Philippines. At para sa hindi pa nakakaalam, ganito ang evening prayer namin palagi:

All: Sign of the Cross.

All: Prayer of praise and thanks–for our lives, for giving us another day, for all the blessings.

All: Prayer for blessings where we ask God to bless each and everyone especially the people we mention. (family, friends, teachers, shop employees/workers)

All: Prayer to our Guardian Angel.

All: Amen.

Tapos ay ito:

Mama: Saint Magdalene of Canossa,

Jeremy and Cassie: Pray for us and give us your spirit

Mama: Saint Josephine Bakhita

Jeremy and Cassie: Pray for us and give us your guidance.

All: Sign of the Cross.

Jeremy and Cassie: Goodbye, Classmates. See you tomorrow. God bless you. Be good!

 

Oo, meron talagang ganyan sa huli. Si Jeremy ang nagpauso nito dahil sa kanilang school, bago umalis ay may prayer at yan ang sinasabi nila matapos nilang magdasal. Akala niya hanggang ngayon, e parte yan ng prayer. Si Cassie, palibhasa parrot, ay nasaulo na at naguunahan silang matapos sabihin ang panghuling linyang iyan.

At dahil dito natatapos ang blogpost kong ito, ang masasabi ko lang ay: Goodbye, blogmates. See you tomorrow. God bless you! Be good!

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Happy new year!

30

Category : family, life outside work, musings

I was going to post this as my Facebook Status Message but decided against it since I am “Facebook-friends” with a looooot of my officemates and I am pretty sure, I would be ribbed nonstop if they read this so I decided to write it here (and I am thinking very few, if any, of them know of this site.)

When Bong came home from work, he saw the blouses I bought on the bed. (I am actually pretty proud of them because they were picked out by our overly makulit little boy, Jeremy, who was given the assignment of picking out my blouses from amongst those on the racks so he wouldn’t run around like crazy once he got bored while I was shopping.)

 

Bong: Wow, ang ganda nito (looking at a black blouse). Anong size?

Me: Small

Bong: Ah kasi dun sa malalaki to? (read: plus-size section)

Me: %$^&$@#! sa regular size section galing yan noh!

 

Happy new year to me!

Chic-boy’s not so chickboy response

27

Category : life outside work, musings

A few nights ago, on Monday, December 12, to be exact, while browsing Facebook, I came across a post about a customer who wrote a very emotional albeit funny “break-up” letter with her favorite fastfood restaurant, Chic-Boy. I was immediately drawn to it because Chic-boy has become my favorite resto, too. Anyway, the author of that post, Sigrid Andrea Bernardo, apparently a writer, director and actress, narrated what happened to her on November 21 at the Chic-Boy Timog branch.

After reading it, I immediately thought of the Cebu Lechon Liempo meal waiting for me on our dining table, courtesy of Daddy Bong. He knows how I so love Chic-Boy that a few nights even, he asked if I’d be ok with just eating at Chic-Boy whenever we’d go out on dates. I didn’t hesitate when I said yes because really, their Cebu Lechon Liempo is just to die for, IMO. I was seriously debating within if I would eat it knowing that my husband lovingly went out of his way to buy me that pasalubong. It was already nearing midnight, but before coming to my final decision, I decided to read what Chic-Boy in its FB fanpage, had to say. And what they said there stunned me. But instead of publicly telling them what I thought, I decided to write them a private message instead. Here’s what I wrote:

I decided to message you in private since I don’t want to be just another person who wants to be embroiled in a controversy.

I love Chicboy. I have loved it eversince I first tasted the lechon liempo and sisig meal in Cityplace Divisoria two weeks ago. Since then, I have declared I would patronize it whenever I see a branch nearby. And since then, my husband, knowing how I love it, has been bringing me pasalubong from chicboy. Last week, we ate at Chicboy central mall in Biñan. He asked me if he could bring to a chicboy everytime we would have a date and I happily said yes. Tonight when he came home, he had another pasalubong for me. From Chicboy. It is now waiting for me on the dining table.

I have to admit, when I read the post, I thought of throwing it away and told myself I would never eat there anymore, not so much my doubt on the food’s cleanliness and fitness for consumption as the way chicboy is handling the whole controversy. You guys should learn about crisis management. It was clear that the author of that post only wanted you to apologize but no one, according to her did so. In fact, you went the other way (around) and showed defiance. The author was clearly pissed because she went to the place to enjoy your food but instead she ate something you can’t deny wasn’t there in the same way you can’t prove it was placed there on purpose to discredit you.

Now you are even threatening to sue her for libel because you were emboldened by people who said they would support you. You havve the money and means and maybe even clout to wage war against her. You will probably win the lawsuit but I hope you will also be able to prove yourselves and all that you did not have a liability and that that girl was really just out to get you and she was indeed being paid by somebody to ruin your reputation because if you can’t, then you will be judged accordingly.

I hope you will really do everything to make sure that sanitation is of great importance, and most especially, that you value your customers. You are not perfect so I hope you also know that the author might just have been telling the truth and in so doing, simply wanted an apology which you denied (apparently.) After all, I am pretty sure you know these things sometimes really happen.

In the end, I will still eat my husband’s chicboy pasalubong to me this evening. Masarap naman talaga ang chicboy. But I also hope you will learn how to deal with problems like this properly. And blaming the customer is not one of them especially when there is another customer who experienced almost the same thing in another branch.

If you will ask me if I believe that girl and what she said she experienced, then yes, I believe she was saying the truth. But would I stop eating at chicboy? No. I will still patronize chicboy, but with the hope that it will learn to do things correctly. And I hope it will start by reaching out to the disgruntled customer and apologizing as you should have done in the first place.

More power to you and I hope this incident will only make your resolve to keep sanitation and cleanliness, as well as good customer service your top priorities at all times. Thank you and Merry Christmas!

After sending this message to the Chicboy FB Fanpage, I went to eat Daddy Bong’s Chicboy pasalubong. Later, I decided to check my FB and lo and behold! Chicboy responded to my message. In it, Chicboy wrote:

Hello Kaye, thank you for your message. The incident as she claimed happened Nov 21. It is our policy to first apologize for any untoward incident or inconvenience we have caused our customers. She said in her FB post that she even went back that same night to talk to the franchisee. If she was not able to talk to the franchisee, why didn’t she write a letter to the franchisee? Why didn’t she write a letter to the franchisor? Why didn’t she text or call our Hotline. The complaint number is printed on our receipt? We are wondering why it took her 3 weeks before she decided to write about it in FB?

We are not threatening to sue her. We will sue her to find out the real story.

Thank you and Have a Merry Christmas too.

I thought the reply from Chicboy was not just defensive, it even reeked of arrogance, so I decided to reply to their message. I wrote:

If you will look at her post, she said that three weeks have passed without any word from you. I think she was clearly expecting an answer, a reaction from you which she did not get after complaining verbally that day, prompting her to post the incident on facebook. One thing I have learned from being a PR practitioner myself, is to always respond to a crisis the earliest possible time. You question her inability to file a formal complaint with your office yet you cannot say what you resolved to do after she verbally complained about her food. I think you should realize that not all customers would write letters of complaint, nor text or call your hotline to report what happened. You should realize that the easiest way for people to vent their frustrations is through social media. Never mind if it happened yesterday, a week before, three weeks even. Social networking sites have made it possible for things to go viral in just a few seconds. Yours is an example.

In any case, if you think she was amiss in doing what you thought was the correct thing to do, you were also amiss in that you let the problem sit there without realizing you were leaving it to hatch on its own. You were not proactive enough to solve the problem once it presented itself. Now, what you are doing is damage control, so to speak, by attacking back. You probably thought that girl would be content seething privately and was taken aback when you realized that like you, she wouldn’t take things sitting down. If, on the other hand, you will say you did not know about the problem until that post and the photos appeared on facebook, then the branch manager where the incident happened, has a lot of explaining to do, or else, you did not train your people to handle crises well enough, in which case, this proves to be a lesson difficult enough to learn from.

Also, you have been telling everyone that it is your policy to apologize the moment something goes wrong, yet nowhere in your page/profile does it say that the staff of the said branch clearly apologized for what happened. Saying it is one thing as opposed to actually doing it. Please don’t get me wrong. I am not antagonising you. I am just trying to give an alternative way of looking at things without being just overly critical. I really hope you will be able to get through this with everything still intact. And if you want to know, I enjoyed my chicboy dinner a while ago very much. As usual, the rice was cooked perfectly (believe me, mang inasal wouldn’t stand a chance! And I ate one just last Friday.) and the lechon was so tasty as usual.

Oh and if you want to know why I am suddenly very interested in this aside from the fact that I love Chicboy so much, it is because I am a customer myself who would maybe do the same if “properly” provoked. that is also why I explained to you how I see what happened.

 

After that, and until now, I never heard from Chic-boy. At the time, they hadn’t filed a case (tho I really don’t know if they have filed one already) against the author of the FB post, but they no longer responded to me. Maybe because they didn’t think I was worth responding to after all. Haha. Thing is, the way I see things, this is purely a PR crisis. Had they known how to respond properly to the customer, they might have kept this under wraps.  I also found their accusation against the author absurd. Telling everybody that the customer might have been hired to do a demolition job against the restaurant, or simply was trying to get attention for herself was plain dumb and lame. Where else in the world is the customer always not right? In this country of course! and when you complain about bad service in whatever form, you get branded as publicity-hungry or a hired demolition expert, or worse, you get sued for trying to stand up for your rights.

Going into the F&B business is really not a walk in the park. However, more than that, I think we can all learn a thing or two about customer service with the story above. I hope all have learned their lesson well.

 

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Rock the Riles for Human Rights

8

Category : life outside work, musings

The International Human Rights Day is celebrated every December 10th. (That’s a very special day to me because that’s also my hubby, Bong’s birthday!) In the Philippines, there is a volunteer group  called RockEd Philippines which provides venues for alternative education on today’s most pressing current issues especially those involving the Eight Millenium goals, and of course, human rights.

RockEd (Rocking Society through Alternative Education)  Philippines has been, for years, providing alternative education in various places which include, among others, bars, restaurants, soccer fields, art galleries, and the like. They do these through music, the arts, poetry, fashion, graphic design, literature, film, etc. The main movers/convenors of the group belong to the who’s who in the Philippine society. Its founder is and Executive Director is Gang Badoy.

This year, to celebrate the World Human Rights Day, RockEd is staging the 7th Rock the Riles Concert on December 11, 2011 at 8 MRT Stations. The 8 simultaneous concerts will feature more than 80 bands/performers. the best thing about this, is they are for free! There is much to know about Human Rights, and there is no better way to find out more about them than, IMO, attending a concert, having fun with family and/or friends, and not paying for it. Right?

I think it’s good that organizations are doing everything to educate especially the young on current pressing issues by using alternative forms of education. I remember attending the MTV Exit Concert against Human Trafficking last October 29. So many young people attended it, had fun listening to the country’s top bands perform, and knew more about what human trafficking really constitutes. These days, classrooms really aren’t the only places young people learn so it’s a good thing that more of these kinds are being done now.

Then again, these concerts aren’t just for the youth. They are also for the young-at-heart so it would be nice, too, to bring that family outing to the MRT stations this Sunday. Smile

According to Gang’s tumblr site, the 8 stations and their performers are as follow:

 

TAFT STATION

Tanya Markova, Giniling Festival, Stonefree, Soapdish, Above Zero, Wika, Heavy Heavies, Hatankaru, AJKA, Soundvent, Eevee, Letter Day Story, Kaligta, Kilos, Circa, Not So Fast, Philia, and Ciudad Tribu — Rocking vs Hunger.

CUBAO STATION

Noel Cabangon, Paramita, Hijo, Hilera, Turbo Goth, Camerawalls, FMD, Top Junk, Chongkeys, Ganhava, Alex in Wonderland, Miko Pepito, Faintlights, Allecia, Nityalila, OG Sacred, Midsummer, LTNS, and Toyo. Presented by Dakila — Rocking for Global Trade and Development.

SHAW STATION

Paolo Santos, Silent Sanctuary, Peryodiko, Duster, Kala, Gracenote, Kai Honasan, and Playphonics — Rocking for Education.

AYALA STATION

Radioactive Sago Project, UpDharmaDownm Encounters With A Yeti, Musical O, Sleepwalk Circus, Hidden Nikki, The Charmes, Not Another Boy Band, Dr.Strangeluv, and Akasha. Presented by Terno Recordings — Rocking for the Environment.

BONI STATION

Flippin’ Soul Stompers, Collie Herb, Good Leaf, Tarsius, The Go Signals, Fingertrap, Jeepney Joyride, The Strangeness, Nanay Mo, Tirso Cruise Three, FilterKeen, Kevin’s Express, and Big Band Groove — Rocking for Gender Equality.

BUENDIA STATION

Intolerant, Reklamo, Bad Burn, Odat, Trapeze, Penguin, Pull It Surprise, Sirens, Save Me Hollywood, Jejaview, Htachbanko, Around the Metro, Lady Ransom, Jensen Gomez, Archievals, Harlequin Carnival, and Sleep — Rocking vs HIV/AIDS, Malaria, and Preventable Diseases.

QUEZON AVE STATION

CinemAlexis Film Showing — Rocking for Maternal Health.

NORTH AVE STATION

Mayonnaise, Tonight We Sleep, Hansom, Subscapular, Sirens, Chris Cantanda, Shoulder State, Lights in Transit, Arcadia, PileDriver, Wilderness, and Twin Lobster. Presented by Mary Moon Productions — Rocking for Children’s Health.

 

Happy International Human Rights Day! And of course, a very happy birthday to my one and only Bong. But this is definitely another story Wink

 

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Say hey, Teacher A!

Category : family, life outside work, Motherhood and parenting, musings

A friend’s blogpost about a teacher from her 9-year old brother’s school has become viral. In it, she criticizes the computer teacher for giving an assignment that directed her grade three students to access their facebook accounts or make one if they don’t have one; search for a particular page, like the page, and then like an entry in that page’s pageant. The entry happens to be the teacher’s daughter participating in that contest.

Anyway, the sheet of paper with the printed instructions regarding the assignment also says that liking that page may only be done from November 30 to December 1 and that it will be part of the students’ graded activity on those days, and will be checked from December 1 to 2 only.

I found out about this when I saw Ayla’s twitter status about the assignment last November 29. Of course, having had countless instances when I had to call the attention of my children’s teachers and schools, I know how it feels when they, supposedly paragons of integrity choose to violate their own values and impose the same on others, and worse still, on their students.  And that was what happened.

What I can’t understand is why the teacher, even knowing it was a grave mistake on her part, and after offering an apology, still tried to save face by saying that the assignment was an exercise at finding out if the (innocent, unsuspecting) students could follow instructions. She went on to say that what she meant by her instructions on the paper was for the students to ask the help of their parents in setting up an FB account, or to just ask to use their parents’ FB account. Duh, those instructions were certainly not written on the paper, so I am thinking this teacher expected these 9-year olds to read between the lines? C’mon!

She also said it was graded so her students’ and their parents’ efforts won’t go to waste. Duh.

Everybody certainly commits mistakes. We’re humans, after all, and that teacher was not exempt from being foolish from time to time. But to insult one’s intelligence by making everybody believe this was what she intended, is certainly unacceptable. The excuses this teacher came up with were not just lame, they were downright stupid. Why don’t we just call a spade, a spade? She already apologized. That should have been the end of it. She apologised profusely especially since she was thoughtless enough to sacrifice other people’s interest but she should have stopped there. She shouldn’t have given all those excuses to try and save her face because it did more damage to an already mutilated, trampled upon character.

But then, a lot has been said about this. What I found compelling to write about were comments I read which said that my blogger friend, Ayla, shouldn’t have written at once about the incident, that she should have just brought up the matter with the teacher and the school, and not posted it on her site for everybody to feast on. Moreover, she shouldn’t have “exploited” the teacher’s daughter by posting her photos in her site as proof of the teacher’s wrong doing. Wrong, wrong, wrong comments.

I say whoever wrote those comments should have also thought about a lot of things.

In my experience, just bringing it up with the teacher, the adviser, and even the principal, a lot of times, does not suffice. Take my case for example. My daughter Kara’s adviser when she was in first year high school asked all of them to submit to him a recordable CD each, and for each group in the class, a manila paper, without explaining to all what these requirements were for. (The school has 5 sections per year level) How much do a CD and  manila paper cost? I think you’d agree with me if I say it’s almost negligible especially since the kids are in a private sectarian school, which means money, most of the time, is not an issue. Besides, you can buy a CD for less than ten pesos, and a piece of manila paper for even a third of a CD’s cost. I can’t remember how I found out about this, but I remember asking my daughter what those were for, and when she disclosed they weren’t told what they were for, I immediately sought an appointment with the principal. There, we all found out that those things were not sanctioned by the school and that it was actually illegal for the teacher to require these from the students, no matter how cheap they might be.

And how about that instance when a math teacher who was quiz master of the Math contest in the school, wanted to turn a blind eye on a contestant who cheated with her answer? If not for my daughter’s conscience, (my daughter happened to be a watcher during the contest) that matter would not have been brought up and the teacher and student would not have been made to answer for that. It just bothered me, too, that when Kara told the teacher about what happened, the teacher asked them not to say anything about it. Since she could not just forget about it, she narrated to me what happened. I called the attention of the school and told the directress how this undermined my daughter’s confidence and trust on the teacher.

Moreover, very recently, my daughter’s social studies teacher gave her a very low mark because in his own words, Kara failed to submit her notebook on time, and that practically constituted the whole social studies grade. (The notebook was graded as part of her seat works grade, which meant it was preposterous for him to have based her grade on it) When I sought his audience and asked Kara to join us, we found out Kara was the only one who submitted her notebook in advance, which the teacher failed to note, and not finding her notebook among those who were submitted on the day he told the students to submit them, he assumed she was late in her submission. I wrote Kara’s adviser a lengthy letter venting my frustrations, even talking with her recently where the adviser admitted she already brought the subject matter up to the principal.  Until now, even if I already went through the usual channels, that issue has not been resolved (tho I still plan to talk with the Principal one of these days.)

These are just three of the recent things that happened involving different teachers. I have other stories involving other teachers, but prefer not to mention them here anymore. (Those teachers are no longer with the school, thank God, though the school did not fire them.)

So what am I saying? That there are times when you should really speak up. Looking back, if maybe I vented my frustrations in my blog site aside from talking directly with the teachers and the school administrators, and then letting them know about what I wrote, I might have sent them more clearly my message, that they should ensure that their teachers’ integrity is not compromised, because the issues I bring up with the school seem to be recycled year after year, in different forms. Maybe they’d have been more mindful of how their teachers conduct themselves especially when they are in school, in front of the class. Maybe they’d have taken me more seriously. Now, Ayla’s blogpost being read by more would surely ensure that the school stays vigilant.

Which brings me to the next point. Had Ayla not written about what happened (like what I have done in the past) this matter wouldn’t have gotten the attention it deserved. I can’t understand why people objected to Ayla’s post, telling her she was unduly subjecting the little girl to humiliation and exploitation when the very mother of that child already subjected her to humiliation and exploitation in the first place. It was not Ayla who said she was going to do everything, make “magic” even, to secure a win in that contest. The mother and the organizers of the contest certainly did not see anything wrong with publishing the children’s photos in Facebook, I don’t know why it would mean any different now. But then Ayla already took out the photo so this should at least give them assurance she was not out to exploit the little girl. She only used those photos because they were posted in Facebook for the world to see. I feel for that little girl and pity her if only because I also have young children and the thought would never occur to me to peddle them like housewares on some stage or even in social networking sites.

Next, it’s also not correct to say that she was seeking publicity. Hello. Haven’t we all forgotten it was the teacher who sought publicity in the first place by asking her innocent students to like that page at all cost? While Ayla’s post most surely earned fame, it still is not correct to say that that was what she sought when she wrote that blog post. It’s not her fault, too, if some of those who left comments in that blog post chose to forget the issues she presented and decided to use foul words to air their side.

I hope this latest incident becomes a big lesson to all especially to teachers who have been given the very sensitive task of molding young minds. I remember when Kara was much younger. Every time I needed to write the teacher for corrections, I would have to gently tell her that her teachers are good teachers, but sometimes, they commit mistakes, too, and we can only help them realize those so they don’t commit them again. I had to do this because I did not want her to antagonize her teachers and I wanted her to still respect them. But most of all, I wanted her to realize that it’s ok to stand up for your rights. If you don’t, no one might.

 

 

 

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I am closing this post for comments since I wrote this not to gain popularity myself (I am a journ graduate, and even if this does not have anything to do with what I wrote, some irresponsible people might think I am doing this in order to gain popularity since that’s supposedly what mass comm majors do. Duh) but to say my take on the issue. I am also not linking this to Ayla’s post since I don’t want to be accused of seeking more readers. I don’t have political ambitions, anyway. I am just a concerned mother who was alarmed by what happened, and who can definitely relate to her experience.

Oh and btw, like some people who left their comment in the blog post,  I believe the issue will later be twisted in favor of the unethical teacher. Hello poor vs rich, teachers-don’t-get-too-much, corruption-in-DepEd, cyber-bullying, etc. issues! I am expecting these would further blur what the whole thing was originally about. I am hopeful this post will help correct those.

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Happy 101st Anniversary, Insular Life!

19

Category : musings, Work

 

101 Years of service to the Filipino

Today, Insular Life celebrates 101 years of service to the Filipino. Obviously, I work in Insular Life (hence, the pride. hihi!)

I seldom talk about my work here because this is my personal blogsite, and I try to separate my work from my personal life as much as possible. But today, I am making an exception as I am mighty proud of this company, which was established for the Filipinos by Filipinos. And we are 101 years old today. Hooray!

Aside from that, I am also proud because it has been a tradition for us to start our anniversary with a Thanksgiving Mass which is attended by our employees from the Makati and Alabang  offices. As one of our core values is Love of God and country, it’s nice to know that we recognize God’s Divine Providence as the ultimate reason we are still here. Smile

I remember years ago, when I received a letter of invitation from Insular Life to join its employee force (Newly-grad pa lang ako nun, Ate Charo), I thought working for a life insurance company would be scary. I mean, the idea of owning a life insurance at the time was alien to me. I really thought that when you had one, it meant you would die soon. Haha! talk about ignorance! But ironically, when I visited the office and took my exam, what got me hooked was the piped-in music. Classical music, would you believe! haha! Now, the office doesn’t play classical music anymore, but I am obviously, still hooked to Insular Life. Smile And of course, I have learned a lot. Foremost among those, is that life insurance is not something I should be scared about. In fact, owning one should be mandatory for all Filipinos because life insurance is no longer just something your beneficiaries get when you die. It’s now actually a tool for you to enjoy life more, and much earlier than what you planned for. You see, the industry has diversified in the recent past, so much so, that more investment-linked products are being offered. They are actually the in-thing especially among aggressive young professionals. Many young people do not realize that the money they put in banks no longer earn much. But if one invests one’s money, it earns so much more. Ang upside nga sa insurance companies, may investment ka na, may life insurance ka pa. Smart move, di ba? Wink

I still have a lot to learn about the industry as it is constantly evolving, but I am glad I am where things are constantly moving forward. Smile That was the homily during this morning’s Thanksgiving Mass. If I may just share, Fr. Romel Ermita who celebrated the Mass said, “Let us move forward and reject what is superficial. Let us move forward in the way we live, in the reasons that govern our behavior, in the criteria we apply when we make decisions, and in the way we nourish our desires.”

And so, as Insular Life celebrates its 101st birthday, I just wish that it would continue moving forward to the next century, and many centuries thereafter.

 

Happy 101st Anniversary, Insular Life!

 

 

 

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For those who don’t know yet, Insular Life is in the business of securing one’s future financial independence through its different products: ordinary whole life, endowment, limited-payment, college education, insurance plans, pension, and investment plans. If you want to know more about them, message me here and I will ask one of our top-calibre associates to assist you. (I don’t sell our products, sorry Big Smile

© 2005-2012 Keekaye's sketches All Rights Reserved Copy Protected by Chetans WP-Copyprotect.

© 2005-2012 Keekaye's sketches All Rights Reserved Copy Protected by Chetans WP-Copyprotect.